Service Order Management Module (SOM)
SOM manages order processing, and moves of services and equipment. This module tracks orders
initiated, pending and completed. It identifies all chargeable components (posted automatically to the billing
module).
Customers can place orders over the web and check the status too. SOM provides automated work
orders. It tracks their status; pending or completed. It automatically updates equipment and cable
inventories
Repair Administration Module (RAM)
Repair requests can be made and subsequent status checked over the web. The system generates tickets and
provides tracking and disposition information. RAM quickly schedules and manages appropriate
repairs by immediate updates from the Inventory, Network and Warranty Admin modules. It can verify vendor
billing, track warranties and vendor assignments, and charge billable repairs to customers. |
Network Administration Module (NA)
Manages details of vendor billing to the phone company and billing to its customers. It enables professionals to
determine the elements and complexities of services to customers.
Inventory Management Module (IM)
A common library of codes tracks individual service and equipment items offered to customers. Inventory is capable
of distributing costs to the Billing module on the basis of unit rates.
Management & Operational Reporting System Module (MORS)
Over 80 reports can be generated periodically and printed/emailed automatically.
Warranty Administration Module (WA)
Data-Driven (User Managed) Roles based Security Module (DDS) |
